Supporter Survey 2024 - RMHC SEQ

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Supporter Survey 2024

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Ronald McDonald House Charities SEQ Supporter Survey

Thank you for your support of RMHC SEQ. This online survey should only take five minutes of your time, but your answers will help steer us in the year ahead. By completing this supporter survey, you’ll be able to share what matters most to you and your feedback will help us communicate with you better. To ensure we receive your responses in full please do not press 'Enter' on your keyboard until you have completed the survey. To learn more about our privacy and collection statements please click here.

Q1. Thank you so much for your commitment to providing a home away from home for families with ill or injured children at Ronald McDonald House SEQ. What inspires your generosity? (You may tick more than one box)

I want to express my support for ill or injured children and their families accessing home away from home accommodation

I want to feel less helpless and do something about it, to ensure families with ill or injured children have everything they need while undergoing treatment

I want to feel like part of a "Family" all working to reduce the impact of illness and injury on children and their families

I am honouring the memory of someone I love

I don't want anyone else to experience what my family and I experienced

My generosity is motivated by participating in events and/or volunteering opportunities that RMHC SEQ offer

Other:

Q2. Please share which areas of RMHC SEQ services you are most passionate about:

Helping provide accommodation for families when they need to travel for their child's treatment

Help pay tutoring for an ill or injured child who is catching up on missed schooling

Provide home-cooked meals by keeping our cupboards stocked up with food and household essentials

Help provide welcoming spaces within clinical environments where families can take time out to relax

Q3. Please select the three words that come to mind when you describe yourself as a supporter of RMHC SEQ:

Caring

Committed

Friendly

Generous

Global Citizen

Helpful

Hopeful

Loyal

Passionate

Compassionate

Other:

Q4. Using the scale below rate your experience interacting with RMHC SEQ via the following channels. 1 star being you do not interact at all, 5 stars being you avidly read.

Email

ExcellentPretty goodNeutralNot so greatTerrible

Phone calls

ExcellentPretty goodNeutralNot so greatTerrible

Text messages

ExcellentPretty goodNeutralNot so greatTerrible

Social media

ExcellentPretty goodNeutralNot so greatTerrible

Post mail

ExcellentPretty goodNeutralNot so greatTerrible

Website

ExcellentPretty goodNeutralNot so greatTerrible

Q5. On a scale of 1 (strongly disagree) to 5 (strongly agree) please indicate how much you agree with each statement:

I am a committed RMHC SEQ donor

Strongly disagree	Disagree	Neutral	Agree	Strongly agree

I feel a sense of loyalty to RMHC SEQ

Strongly disagree	Disagree	Neutral	Agree	Strongly agree

RMHC SEQ is my favourite charity

Strongly disagree	Disagree	Neutral	Agree	Strongly agree

Q6. If a friend was looking to make a donation to a charity and asked for your advice, on a scale of 1 (strongly disagree) to 5 (strongly agree), how likely are you to recommend RMHC SEQ as a charity worthy of support?

Strongly disagree	Disagree	Neutral	Agree	Strongly agree

Q7. Which other charities do you support? Please list the most important ones to you below.

Charity 1

Charity 2

Charity 3

RMHC SEQ is the only charity I support

Q8. Of these important charities you support, please tick the appropriate statement:

RMHC SEQ receives the largest donations I make

I donate an average amount to RMHC SEQ

RMHC SEQ receives a smaller donation

Q9. Which of the following would encourage you to continue or increase your support for families with children who are ill or injured at RMHC SEQ?

Having my donations doubled by another donor to increase my impact

Impact reports about the big picture goals

Hearing first hand from families who have received the support of RMHC SEQ

Connecting with other supporters who share my values

Having greater choice about how my donations are used

Being able to give my time through volunteering opportunities

Other:

Q10. RMHC SEQ has been providing safe, supportive places to stay for families with sick children for the last 30 years. To continue helping families into the next 30 years and beyond we rely on donations from generous people like you.

If you were able to leave a larger donation at some point in the future, what would you like it to be used for?

I'd like to make sure families of sick children have a home away from home, for many years to come

I'd like to give families a place to relax and unwind when their little one is injured or unwell, in the decades ahead

I'd like to help future generations of sick kids catch up at school if they have been impacted by illness or injury

Q11. By far the best thing you can do to ensure that generations of families can get the support and care that they need to look after their ill or injured children is to remember RMHC SEQ in your Will. Did you know that leaving as little as 1% of your estate as a gift in your Will can make a significant impact on the lives or ill or injured children and their families who rely on RMHC SEQ? A number of thoughtful people, just like you have already told us that they have remembered RMHC SEQ in their Wills.

I'd really like to have the opportunity to thank our supporters for their thoughtfulness. I wondered if you've included a gift to RMHC SEQ in your own Will? Would you consider including a gift to RMHC SEQ in your Will?

I have already included RMHC SEQ in my Will

I intend to include RMHC SEQ when I next revise my Will

I am considering leaving a gift to RMHC SEQ in my Will

I have not included RMHC SEQ in my Will but have chosen to include other charities

I have a Will but have chosen not to include any charities

I do not have a Will but intend to make one

I do not have a Will

Q12. Another way to make a big impact on the support given to ill or injured children and their families is to give a substantial gift of $1,000 or more each year. You'll join a community of special donors at the heart of our work, and we'll keep you updated on the incredible impact your investment is making.

Would you be interested in giving a $1,000+ gift to RHMC SEQ in the next few months?

Yes, I would like to make a significant donation

Please send more information

I’m not sure. I’d like to talk to you more about this

Not right now, thank you

Q13. Many RMHC SEQ families - past and present - have generously shared their personal stories in our communications and fundraising appeals. Would you be interested in sharing your RMHC SEQ experience in this way?

Yes, I would be happy to share my story in the future

Not at this time

If you have answered yes, please share a few notes below about your connection to RMHC SEQ

Q14. We'd love to get to know you a little better. Can you tell me a bit more about you to ensure we are addressing you correctly?

Male

Female

Other

Prefer not to answer

Q15. You're a valued member of the RMHC SEQ family. We’d love to know more about who makes up your family? Please tick all that apply to you.

Single

Married

De facto

Widowed

Divorced

Number of children:

Number of grandchildren:

Q16. Please describe your current employment:

I work full time

I work part time

I have my own business

Full time carer / work in the home

I am retired

Prefer not to answer

Other

Q17. Would you be interested in volunteering opportunities?

Yes, I'd like to learn more

No, not at this time

Q18. Birthdays can be wonderful milestones and we'd love to have the option to acknowledge yours. What is your birthday?

DD dash MM dash YYYY

Q19. Is there any specific type of content you would like to see more of in our communictions? Please tick all that apply to you.

Stories about families, volunteers and staff from RMHC SEQ

Detailed reports on how funds are used

Content about the programs we deliver

Information on gifts in Wills and other ways to support

Other (please specify):

Q20. Thank you for taking the time to complete this survey. Do we have your details recorded correctly? Please fill in any blanks or correct any errors below.

Personal details

Title First name Last name

Contact details

Street Address Street Address 2 Suburb State Post Code Country

Home Phone

Work Phone

Mobile Phone

Personal Email

Work Email

Alternate Email

Q21. Do you have any additional comments or feedback you’d like to share with the RMHC SEQ staff, volunteers or beneficiaries?

Email

This field is for validation purposes and should be left unchanged.

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We acknowledge the Traditional Owners of Country throughout Australia and recognise their continuing connection to land, waters and community. We pay respects to the First Nations people, the cultures and the elders past, present and emerging.

© 2024 RMHC SEQ. The following trademarks used herein are owned by McDonald’s Corporation and its affiliates; McDonald’s, Ronald McDonald House Charities, Ronald McDonald House Charities Logo, RMHC, Ronald McDonald House, Ronald McDonald Family Room and Ronald McDonald Care Mobile. RMHC South East Queensland is a registered charity with The Australian Charities and Not-for-profits Commission. Donations over $2 are tax deductible.
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